Being responsible for facilitating, administering and co-ordinating investigations into workplace complaints isn’t easy.
HR officers often support managers as they investigate a complaint, and it is their role to ensure that all stakeholders know what is expected, and meet the policy requirements.
So an investigation manager or co-ordinator needs to perform some administrative and supportive functions, often with people who are vulnerable and demanding.
Equally, the co-ordinator is often the person who reviews the investigative process, ensures a robust quality process was followed and checks the evidence presented and the quality of the final report before it goes to the Hearing Manager. If they make a mistake, the whole process is vulnerable to risk.
Our ILM Development Award, “Managing Investigations for HR” is aimed at those in HR with the responsibility for facilitating, administering and co-ordinating investigations into grievance, disciplinary, ethics, whistleblowing and serious incident matters.
The typical delegate will not actually be carrying out investigations, but will need to work very closely with those who are.
A really useful course that will help me in my investigation role as an HR Specialist