The Conflict Management Journey

Please scroll to the bottom to see testimonials and case study

The benefits associated with an organisation’s proactive approach to conflict prevention are significant.

Here at CMP Resolutions we are lucky – we spend a good proportion of our time with clients on conflict prevention work.  We’d like it to be more, because we also see a great deal of the human misery and financial costs that result from unmanaged workplace conflict.

And we’re not just driven by a human desire to spread happiness across the workforce by building the capacity of UK plc to manage disputes constructively – we know that investment in conflict management pays handsome returns.  A recent client has realised a return of £2.32 for every £1 they spent in their first year of equipping their organisation to manage conflict more proactively.

Please feel free to use our ‘back-of-the-envelope’ Cost of Conflict calculation to estimate what conflict is currently costing your organisation, and kick-start your business case for investing in prevention.

CMP Resolutions has helped its clients to identify and implement a cost-saving approach to conflict prevention in a variety of ways:

  • Training line managers to hold difficult conversations earlier and more effectively
  • Raising organisational sensitivity to bullying and harassment issues
  • Acquiring the leadership and management skills to managing change more positively
  • Setting up and implementing internal mediation services
  • Establishing confidential harassment adviser services to capture and manage issues before they escalate
  • Improving the robustness of internal HR investigations

An organisation that is sensitive to, and equipped for, dispute resolution – what CMP calls ‘conflict competent’ – is one that adds value to its employee relations, as people feel able and encouraged to raise difficult issues and access the latent benefits of conflict, through constructive dialogue, rather than suffer the inherent costs.

Our conflict journey/joined up OD model

CMP's Conflict Journey Graphic

The trainer was enthusiastic and CMP “got” our business well.  Everyone rated the trainer very highly. I’m glad we made the decision to bring this into the business: it has helped our HR people feel more empowered to act. I’m sure we will find this very useful.

Neutral Assessment and Conflict Management Skills Training Commissioner and Delegate, Head of Learning and Development, a Private Sector Company

CMP created a bespoke a 3 hour workshop on Managing Conversations for us. The session was to get staff to think about conflicts and why they arise and then to provide them with some skills on communicating effectively and build confidence in being assertive in challenging difficult behaviour. Staff were thrilled about the workshop and the skills that they were able to develop in this time.

Difficult Conversation Workshop Commissioner, HR ManagerThe Abbeyfield Society

I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!

Bespoke Conflict Management Training Buyer, Staff Development AdvisorUniversity of Gloucestershire

CMP delivered intensive bespoke conflict management training to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. CMP listened to our needs and worked with us to develop a course that satisfied our requirements.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional OfficerHampshire Fire and Rescue

I would wholly recommend courses from CMP without reservation to any organisation, large or small, who want to utilise the talents of their own people for the good of both themselves and their organisation. It is easy to see why CMP are a market leader in both training delivery, investigation and resolution of conflict.

Conflict Management Skills Training Commissioner and Delegate, HR ManagerVT Group (Part of The Babcock Group)

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

The practitioner clearly had both a great depth of knowledge and augmented this with a wealth of experience. This resulted in a very rich syllabus and maximised my learning. I found their delivery style confident and respectful of the students.  The draft report the practitioner provided is a usable template that I think will enable me to conduct an investigation and most importantly produce a legally robust document. This is why I would put this course in my top three for quality of education.

Investigation Skills Training Delegate, Senior ManagerEast Kent Hospitals Trust

Our SMT found the training to be extremely helpful. The programme was customised to meet our specific needs. We were pleased with the balance of theory, case studies and role play, which enabled us to test our new skills in a safe environment.

Mediation and Conflict Management Skills Training Commissioner and Delegate, Senior ManagerWelsh Assembly

The conflict management training made me think more ‘outside the box’ re: supervision or dealing with issues, being more honest and direct.

Conflict Management Training Delegate, Senior Admin AssistantStaffordshire & West Midlands Community Rehabilitation Company

The Foreign and Commonwealth Office was pleased to award the Tender to CMP to provide training for First Response Officers as a contact point for colleagues who feel that they may have been bullied, harassed or discriminated against. Delegates fed back “I loved the training! I have learnt an awful lot. The trainers are very open and interesting – and they know the subject matter very well.  It has been a wonderful experience.”

Bespoke Conflict Management Training Delegate and Project Lead, Policy and Strategic Communications Desk OfficerFCO Diversity Strategy Unit

Making dispute resolution work in your organisation

To change the culture of conflict at work needs more than employers setting up a mediation service: what is needed is an investment in building workplace conflict competence.

This paper introduces the changes you should consider making to reduce the wholly unnecessary cost of conflict to your organisation.

How to make DR work at work