Please scroll to the bottom to see testimonials and case study
The benefits associated with an organisation’s proactive approach to conflict prevention are significant.
Here at CMP Resolutions we are lucky – we spend a good proportion of our time with clients on conflict prevention work. We’d like it to be more, because we also see a great deal of the human misery and financial costs that result from unmanaged workplace conflict.
And we’re not just driven by a human desire to spread happiness across the workforce by building the capacity of UK plc to manage disputes constructively – we know that investment in conflict management pays handsome returns. A recent client has realised a return of £2.32 for every £1 they spent in their first year of equipping their organisation to manage conflict more proactively.
Please feel free to use our ‘back-of-the-envelope’ Cost of Conflict calculation to estimate what conflict is currently costing your organisation, and kick-start your business case for investing in prevention.
CMP Resolutions has helped its clients to identify and implement a cost-saving approach to conflict prevention in a variety of ways:
- Training line managers to hold difficult conversations earlier and more effectively
- Raising organisational sensitivity to bullying and harassment issues
- Acquiring the leadership and management skills to managing change more positively
- Setting up and implementing internal mediation services
- Establishing confidential harassment adviser services to capture and manage issues before they escalate
- Improving the robustness of internal HR investigations
An organisation that is sensitive to, and equipped for, dispute resolution – what CMP calls ‘conflict competent’ – is one that adds value to its employee relations, as people feel able and encouraged to raise difficult issues and access the latent benefits of conflict, through constructive dialogue, rather than suffer the inherent costs.
Our conflict journey/joined up OD model
I found the conflict coaching extremely helpful during a very difficult time for me personally and at work. The coach was very patient with me and gave great feedback. It has enabled me to re-evaluate my responsibilities and focus on the positives. I use the tools and techniques discussed on a daily basis, which has enabled me to hold complex meetings professionally and with confidence.
The practitioner clearly had both a great depth of knowledge and augmented this with a wealth of experience. This resulted in a very rich syllabus and maximised my learning. I found their delivery style confident and respectful of the students. The draft report the practitioner provided is a usable template that I think will enable me to conduct an investigation and most importantly produce a legally robust document. This is why I would put this course in my top three for quality of education.
The conflict management training gave a good knowledge of how to deal with conflict within teams or conflict between staff and management.
CMP created a bespoke a 3 hour workshop on Managing Conversations for us. The session was to get staff to think about conflicts and why they arise and then to provide them with some skills on communicating effectively and build confidence in being assertive in challenging difficult behaviour. Staff were thrilled about the workshop and the skills that they were able to develop in this time.
Our front-line housing staff regularly face challenging and potentially threatening situations. We engaged CMP to equip our staff with appropriate skills to meet these challenges and defuse threatening situations. Their professional approach and participative style have always been well-received and have contributed to the first-class customer service we aim to deliver.
My sessions were very helpful to me, particularly as the coach had an easy manner and good sense of humour, which facilitate open discussion. They enabled me to explore sensitive issues in an objective but supportive environment and consider how I might do things better.
CMP delivered intensive bespoke conflict management training to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. CMP listened to our needs and worked with us to develop a course that satisfied our requirements.
Opened up a new way of viewing conflict at work and in everyday life.
More useful by far than I’d thought. CMP’s coach was very supportive and gave me lots of things to actually do differently. It was good being able to talk so openly to someone who didn’t judge. What has changed is I feel like a proper manager.
To change the culture of conflict at work needs more than employers setting up a mediation service: what is needed is an investment in building workplace conflict competence.
This paper introduces the changes you should consider making to reduce the wholly unnecessary cost of conflict to your organisation.