The Conflict Management Journey

Please scroll to the bottom to see testimonials and case study

The benefits associated with an organisation’s proactive approach to conflict prevention are significant.

Here at CMP Resolutions we are lucky – we spend a good proportion of our time with clients on conflict prevention work.  We’d like it to be more, because we also see a great deal of the human misery and financial costs that result from unmanaged workplace conflict.

And we’re not just driven by a human desire to spread happiness across the workforce by building the capacity of UK plc to manage disputes constructively – we know that investment in conflict management pays handsome returns.  A recent client has realised a return of £2.32 for every £1 they spent in their first year of equipping their organisation to manage conflict more proactively.

Please feel free to use our ‘back-of-the-envelope’ Cost of Conflict calculation to estimate what conflict is currently costing your organisation, and kick-start your business case for investing in prevention.

CMP Resolutions has helped its clients to identify and implement a cost-saving approach to conflict prevention in a variety of ways:

  • Training line managers to hold difficult conversations earlier and more effectively
  • Raising organisational sensitivity to bullying and harassment issues
  • Acquiring the leadership and management skills to managing change more positively
  • Setting up and implementing internal mediation services
  • Establishing confidential harassment adviser services to capture and manage issues before they escalate
  • Improving the robustness of internal HR investigations

An organisation that is sensitive to, and equipped for, dispute resolution – what CMP calls ‘conflict competent’ – is one that adds value to its employee relations, as people feel able and encouraged to raise difficult issues and access the latent benefits of conflict, through constructive dialogue, rather than suffer the inherent costs.

Our conflict journey/joined up OD model

CMP's Conflict Journey Graphic

Conflict management training was a totally new concept to me! The trainer was excellent, and very witty. He delivered the course at a good pace with superb knowledge.

Conflict Management Training Delegate, Deputy ManagerStaffordshire & West Midlands Community Rehabilitation Company

Since my coaching, I have received feedback from my colleagues of a noticeable improvement with me taking the lead and gaining results. I have recommended these sessions to colleagues and believe it should form part of all managers’ on-going training and development.

Coaching Recipient, Senior ManagerTransportation sector

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

More useful by far than I’d thought. CMP’s coach was very supportive and gave me lots of things to actually do differently. It was good being able to talk so openly to someone who didn’t judge. What has changed is I feel like a proper manager.

Coachee, Managera SME

This conflict management training was far and away the best training I have had on the subject and some of the best training that I have had in my 10 years with Sue Ryder. I  recommend that it is seen as a priority for all managers as the course was relevant to anyone who manages people or finds that they need to mediate between people.

Conflict Management Skills Training Delegate, HR ManagerSue Ryder Care

The Foreign and Commonwealth Office was pleased to award the Tender to CMP to provide training for First Response Officers as a contact point for colleagues who feel that they may have been bullied, harassed or discriminated against. Delegates fed back “I loved the training! I have learnt an awful lot. The trainers are very open and interesting – and they know the subject matter very well.  It has been a wonderful experience.”

Bespoke Conflict Management Training Delegate and Project Lead, Policy and Strategic Communications Desk OfficerFCO Diversity Strategy Unit

CMP delivered intensive bespoke conflict management courses of varying levels to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. From our initial discussions, it was evident that CMP were keen to listen to our needs and work with us to develop a course that satisfied our requirements. The successful partnership combined with local provision and high-quality trainers has developed into a key part of our overall strategy for management development of our staff.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional Officer Hampshire Fire and Rescue Service

A very informative and useful course that should be part of core management training.

Mediation Skills for Managers Training Delegate, ManagerBournemouth Borough Council

The dignty and respect training was very successful and the delegates have found the skills and learning incredibly useful. CMP continue to be supportive, with feedback on our advertising of the service and suggesting ideas to improve awareness.

Dignty and Respect Training Delegate, HR Diversity AdvisorCambridge City Council

I found the conflict coaching extremely helpful during a very difficult time for me personally and at work. The coach was very patient with me and gave great feedback. It has enabled me to re-evaluate my responsibilities and focus on the positives. I use the tools and techniques discussed on a daily basis, which has enabled me to hold complex meetings professionally and with confidence.

Coaching Recipient, Senior ManagerTransportation sector

Making dispute resolution work in your organisation

To change the culture of conflict at work needs more than employers setting up a mediation service: what is needed is an investment in building workplace conflict competence.

This paper introduces the changes you should consider making to reduce the wholly unnecessary cost of conflict to your organisation.

How to make DR work at work