The Conflict Management Journey

Please scroll to the bottom to see testimonials and case study

The benefits associated with an organisation’s proactive approach to conflict prevention are significant.

Here at CMP Resolutions we are lucky – we spend a good proportion of our time with clients on conflict prevention work.  We’d like it to be more, because we also see a great deal of the human misery and financial costs that result from unmanaged workplace conflict.

And we’re not just driven by a human desire to spread happiness across the workforce by building the capacity of UK plc to manage disputes constructively – we know that investment in conflict management pays handsome returns.  A recent client has realised a return of £2.32 for every £1 they spent in their first year of equipping their organisation to manage conflict more proactively.

Please feel free to use our ‘back-of-the-envelope’ Cost of Conflict calculation to estimate what conflict is currently costing your organisation, and kick-start your business case for investing in prevention.

CMP Resolutions has helped its clients to identify and implement a cost-saving approach to conflict prevention in a variety of ways:

  • Training line managers to hold difficult conversations earlier and more effectively
  • Raising organisational sensitivity to bullying and harassment issues
  • Acquiring the leadership and management skills to managing change more positively
  • Setting up and implementing internal mediation services
  • Establishing confidential harassment adviser services to capture and manage issues before they escalate
  • Improving the robustness of internal HR investigations

An organisation that is sensitive to, and equipped for, dispute resolution – what CMP calls ‘conflict competent’ – is one that adds value to its employee relations, as people feel able and encouraged to raise difficult issues and access the latent benefits of conflict, through constructive dialogue, rather than suffer the inherent costs.

Our conflict journey/joined up OD model

CMP's Conflict Journey Graphic

This was incredibly useful and everyone feels more confident now.

Investigation Skills Training Dleegate, ManagerThe Department for Business, Innovation and Skills

My sessions were very helpful to me, particularly as the coach had an easy manner and good sense of humour, which facilitate open discussion.  They enabled me to explore sensitive issues in an objective but supportive environment and consider how I might do things better.

Coachee, Senior Managera Police service

More useful by far than I’d thought. CMP’s coach was very supportive and gave me lots of things to actually do differently. It was good being able to talk so openly to someone who didn’t judge. What has changed is I feel like a proper manager.

Coachee, Managera SME

The dignty and respect training was very successful and the delegates have found the skills and learning incredibly useful. CMP continue to be supportive, with feedback on our advertising of the service and suggesting ideas to improve awareness.

Dignty and Respect Training Delegate, HR Diversity AdvisorCambridge City Council

A very informative and useful course that should be part of core management training.

Mediation Skills for Managers Training Delegate, ManagerBournemouth Borough Council

I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!

Bespoke Conflict Management Training Buyer, Staff Development AdvisorUniversity of Gloucestershire

I found the conflict coaching extremely helpful during a very difficult time for me personally and at work. The coach was very patient with me and gave great feedback. It has enabled me to re-evaluate my responsibilities and focus on the positives. I use the tools and techniques discussed on a daily basis, which has enabled me to hold complex meetings professionally and with confidence.

Coaching Recipient, Senior ManagerTransportation sector

CMP’s training for Anti-Harassment Supporters enhanced my skills and has enabled me to add value to my organisation’s core activities. CMP were good value for money, I would definitely use CMP again and recommend them to others.

Harassment Advisor Training Delegate, Service ManagerChildren's Society

Conflict management training was a totally new concept to me! The trainer was excellent, and very witty. He delivered the course at a good pace with superb knowledge.

Conflict Management Training Delegate, Deputy ManagerStaffordshire & West Midlands Community Rehabilitation Company

The conflict management training made me think more ‘outside the box’ re: supervision or dealing with issues, being more honest and direct.

Conflict Management Training Delegate, Senior Admin AssistantStaffordshire & West Midlands Community Rehabilitation Company

Making dispute resolution work in your organisation

To change the culture of conflict at work needs more than employers setting up a mediation service: what is needed is an investment in building workplace conflict competence.

This paper introduces the changes you should consider making to reduce the wholly unnecessary cost of conflict to your organisation.

How to make DR work at work