Training and Services

Managing conflict will be essential in 2010-2011

The signs are that workplace conflict is set to increase. HR are busier than ever, managers have more on their plate with less resources, stress in increasing, and ET claims are on the rise. While your staff may previously have managed to process grievance and disciplinary complaints in a timely manner, the chances are that if you try and manage cases internally then timescales will slip, and your risk of exposure to process flaws at ETs will increase.

Outsourcing your grievance and disciplinary complaints to our Investigation Service makes sense. You buy in twenty years experience and expertise, so you can have peace of mind about the quality of our work. As a commercial supplier, we have clear Service Standards, including timescales, which we have to achieve, so you can be confident that we will prioritise your investigation. For one client we have brought the average time taken to complete an investigation down from the 90 days achieved by the previous provider, to 30 days, with a commensurate saving in billable time, so you won't have to be worried about cases drifting on. Our investigators have a minimum of 15 years' experience, and have the gravitas and credibility to build the confidence of even the most senior personnel involved,  so you won't have to justify your choice of provider.

Our investigation service is available either as a case-by-case purchase, or through a call-off contract which provides better value for money if you refer more than 2 cases in 12 months.

Use the links below to find out more about our training and services:

• Process: Mediation, Investigation, Conflict management; Bullying and harassment; Neutral assessment; Stress management, Just in time training support
  
• Level of skills development: Briefings; Core Skills; Accredited Training; Outsourced Service Provision; Advanced Training; Achieving Excellence
• Staff Group: Staff; Managers; Special Groups; Leaders
• Public access courses: Downloadable pdf also available here
  

Each element in our Route is available separately; the Routes are available as complete packages; and the entire pathway can be purchased as a discounted investment.

Contact CMP for more information. Detailed information on each route can be found on each process page.

ROUTE 1: INTRODUCING ... Partnering with professional outsourced experts		ROUTE 2: EMBEDDING ... Establishing an internal dispute resolution facility		ROUTE 3: CAPITALISING ON ... Maximising your ROI and creating culture change
Short briefings to build awareness; tailored to staff, managers, HR and leaders.		Benchmarking Benefits and communication planning, scoping and target setting.		Achieving Excellence© A full cost benefit analysis and review of impact and future direction of internal provision.
Skills training to build early resolution capacity; tailored to staff, managers, HR and leaders.		Recruitment and selection of suitable candidates for training to become dispute resolution practitioners.		Skills training for workforce to build relevant high impact resolution skills and behaviours.
Collateral to promote awareness and uptake.		Comprehensive material to promote, manage, monitor and evaluate your service.		Coordination materials to manage, coordinate and evaluate internally.
Dispute Resolution Service Professional, outsourced and SLA-specified with extensive follow up support.		Nationally Accredited Training Exceeds minimum standards and delivered by expert trainers.		Accredited Advanced Training to deepen and extend skills and take on additional roles. Optional mentoring facility.
Organisational Support Includes monitoring, evaluation, 4 review meetings per annum, telephone and e-mail support.		Organisational Support Includes as per route 1 plus: annual skills maintenance session; optional mentoring facility.		Organisational Support Includes as per route 2, plus: 3 Focus Group sessions; comprehensive report.