Interpersonal Conflict Mentoring

When an individual has been identified as significantly contributing to negative workplace conflict, the follow up on skills that are learned via training courses is notoriously low; and it is usually the responsibility of an individual to pick up on skills they need during conflict situations, rather than tailoring learning to meet their current needs. The interpersonal conflict mentoring approach allows for a structured tailored individual response to a party’s direct needs, while also responding to the requirements of the employing organisation.

This professional, independent service is ideal where an organisation has identified someone as lacking specific competencies and can invest a specific amount of time to build those competencies. Our mentors are conflict management experts who are able to provide guidance and advice within an empathetic and non-judgemental relationship. We support your managers and/or employees in building up a specific skills set to know what is required to build and maintain constructive working relationships, and how to manage conflict when it arises.

Our expert practitioner use active listening, encouraging and questioning, motivational and directional feedback, empathy and challenge to support your employees in building positive workplace relationships.

When you refer any case to us you are guaranteed:

A practitioner with a minimum of 3 years’ workplace conflict management experience, who is fully trained and supervised.

A detailed client outline of the interpersonal conflict mentoring process, the aims of the service, the benefits of employing interpersonal conflict mentoring, the operating and delivery standards of our practitioners and our guidance on using an external provider.

Complete guidance and support in encouraging parties to attend interpersonal conflict mentoring including a full “party information” document.

Organisational feedback on what may have impacted on the case (without disclosing the confidential nature of the party’s discussion).

Full monitoring and evaluation of the impact of interpersonal conflict mentoring as seen by both the party and the client; immediately following the case and three months after.

A year’s phone support to party’s in maintaining their skills development.