Achieving Mediation Excellence

When you have been running in internal mediation service for a while, it is important to make sure that you are really capitalising on your mediation investment, maximising your ROI and creating culture change in the management of conflict and use of formal processes.

Our Achieving Mediation Excellence© programme has been designed to develop the capability of organisations and individuals to reach beyond competency and minimum standards. Our programme will enable you to provide excellence and professionalism in all aspects of your mediation service provision and quality assurance so that your staff are positive about conflict; positive about mediation; and are focusing on their performance and outputs rather than on negative conflict. Our process focusses on three areas:

Maximising your return on investment: making sure you get the most effective service for the money, time, planning and support you have invested; creating an opportunity for development and continual updating of contextual knowledge and information.

Mediation practice standards: ensuring that your mediators are developed and provide mediation that meets emerging best practice.

Mediation service management: making sure that your service quality-driven, effectively coordinated, managed and marketed.

Each area of our Achieving Mediation Excellence© has its own set of key performance indicators, and is underpinned by diversity and equality standards, enabling you to assess where your mediation service is, regardless of who provided your mediation training. We support you in planning for a long-term future for your mediation initiative. This will help your organisation survive difficult times and cope with working relationships in the increasing complexity world of the modern global workplace.

This detailed, practical benchmarking and audit process is available for organisations whose mediation service it at least one year old, either as a stand alone purchase of the Achieving Mediation Excellence© product, or through the Capitalising on Mediation© route.

CMP Resolutions has 20 years’ experience of working to ensure that mediation initiatives are cost-effective, produce fair outcomes and offer real value to staff at all levels.

For more information regarding the Achieving Mediation Excellence© process please contact the CMP Resolutions team.

To view CMP’s clients who have used this process and their testimonials, please click here.

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