Core Mediation Skills

Essential mediation skills to enable early resolution

The first stage of any procedure is that employees to ‘raise the matter directly’ with whomever they are in contention with. However it is human nature to avoid these potentially difficult conversations, and to expect someone else to sort it out for us. So your best option to minimise the amount and severity of disputes at work is to provide training to develop the interpersonal skills and abilities of your staff and managers. This way they will be more confident in raising difficult issues directly, and will be better equipped to use that dialogue to build understanding and agreement and resolve the matter directly and quickly.

Our packages include essential conflict management and mediation skills training for all staff groups; these programmes can also be purchased as standalone programmes.

Your employees will develop personal awareness; be able to identify potential conflict earlier; take a mediation approach to challenging conversations; reduce incidents of negative conflict; defuse high level exchanges; and thereby gain restored performance and output.

Core mediation skills training is tailored to each staff group such as: Staff; Managers; Specialist Teams (i.e. HR, Trade Unions, Staff Bodies);Leaders

To discuss your core level mediation skills training needs, please contact CMP Resolutions.