We complete mediations within 10 working days of referral.

You can be confident that we have expertise in your organisation’s sector: banking, manufacturing, not-for-profit, higher and further education; disciplined services, government departments – our mediators have worked in almost every sector.

When you refer any case to us you are guaranteed:

A mediator with a minimum of 3 years’ workplace mediation experience, who is fully trained and supervised.

A detailed client outline of the mediation process, the aims of the service, the benefits of employing mediation, the operating and delivery standards of our practitioners and our guidance on using an external provider.

Complete guidance and support in encouraging parties to attend mediation including a full “party information” document.

Organisational feedback on what may have impacted on the case (without disclosing the confidential nature of the parties’ discussion).

Full monitoring and evaluation of the impact of the mediation as seen by both the parties and the client; immediately following the mediation and three months after.

A year’s phone support to parties in maintaining their agreements.

CMP developed the Interactive Mediation^© approach where we follow the principle that communication is at the heart of rebuilding a working relationship. As every situation is unique, we have designed three variants to this approach which are responsive to the particular issues, interests and needs of your organisation and the parties themselves, in the most effective ways possible.