Neutral Assessment

A structured response to large-scale, poorly defined conflicts where the remedy is not identifiable

Conflict often manifests itself in teams; with symptoms of stress, underperformance, complaints against colleagues that don’t become formal, and managers who feel undermined or disenfranchised. Organisation’s need to establish what’s going on before a remedy can be put in place. Formal action is not warranted but some kind of action is needed.

CMP was the first dispute resolution company to develop a model of neutral assessment or early neutral evaluation for use in the workplace. We can deliver this as an outsourced service (either through a call-off or contract basis) and provide accredited training to enable the development of this capacity in house.

Sometimes HR needs to be able to step back and have an objective analysis of a team or inter-departmental dispute to make a proper assessment of the best way forward and CMP are here to support you ever step of the way.

As with our other product areas, the Neutral Assessment product comes with a number of supporting briefings, core skills training and organisational support through our Three Routes© processes, as shown in the diagram below.

ROUTE 1: INTRODUCING NEUTRAL ASSESSMENT Partnering with professional outsourced experts		ROUTE 2: EMBEDDING NEUTRAL ASSESSMENT Establishing an internal neutral assessment facility		ROUTE 3: CAPITALISING ON NEUTRAL ASSESSMENT Maximising your ROI and creating culture change
Short briefings to build awareness of neutral assessment service aims and how to access it.		Benchmarking Benefits and communication planning, scoping, target setting of your in-house service.		Achieving Excellence© A full cost benefit analysis and review of impact and future direction of internal provision
Skills training to build conflict assessment skills; tailored to staff, managers, leaders and specialist groups.		Recruitment and selection of suitable candidates for training to become in-house neutral assessment practitioners.		Skills training for workforce to build relevant high impact conflict management skills and behaviours
Collateral to promote awareness and uptake of the neutral assessment service within your organisation.		Comprehensive material to promote, manage, monitor and evaluate your in-house neutral assessment service.		Coordination materials to internally manage, coordinate and evaluate your in-house neutral assessment service.
Neutral Assessment Service Professional, outsourced and SLA-specified with follow up support. Completed in 6 days.		Neutral Assessment Training Accredited practitioner level training to establish an internal neutral assessment facility.		Accredited Advanced Training To deepen and extend skills and take on additional roles. Optional mentoring facility.
Organisational Support Includes monitoring, evaluation, 4 review meetings per annum, telephone and e-mail support.		Organisational Support Includes as per route 1 plus: annual skills maintenance session; optional mentoring facility.		Organisational Support Includes as per route 2, plus: 3 Focus Group sessions; comprehensive report.