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Training in preventing and managing conflict

Managers are the front line when it comes to setting the tone of a team, and how well that team manages the day-to-day low-level tensions and conflicts that arise.

Often, a lack of confidence and skills means that managers either go in all-guns blazing, using their power and authority to ‘nip things in the bud’, or they keep their heads down in the hope it all goes away because they have other more pressing operational matters.

Neither approach works.

Build your managers’ skills in preventing and managing conflict at work

Our ILM  Endorsed 1 and 2 day programmes are delivered in 2-hour modules to minimise time away from work, and the level and challenge of our training is determined by the context, experience and grade of the attendees.

The trainer was really dynamic and engaging, the conflict management training was relevant, interesting with practical examples.

Conflict Management Training Delegate, Senior Probation OfficerStaffordshire & West Midlands Community Rehabilitation Company

A very informative and useful course that should be part of core management training.

Mediation Skills for Managers Training Delegate, ManagerBournemouth Borough Council

This course gave me really good skills that will enable me to perform my day to day role with a new attitude to dealing with conflict.

Conflict Management Skills Training Delegate, Senior ManagerHM Prison Service

The conflict management training made me think more ‘outside the box’ re: supervision or dealing with issues, being more honest and direct.

Conflict Management Training Delegate, Senior Admin AssistantStaffordshire & West Midlands Community Rehabilitation Company

Opened up a new way of viewing conflict at work and in everyday life.

ILM Professional Workplace Mediator DelegateBritish Land Forces Germany

I have no hesitation in recommending CMP, they offer excellent value for money and provide a service that is second to none! CMP provides a complete and professional service. From initial enquiry through administration and delivery, CMP covers all the bases. They are knowledgeable, professional and approachable and found flexible solutions to our training requirements. The feedback for the training has been outstanding. In addition to a collection of superlatives such as “fantastic” “inspiring” and “excellent” staff have stated that they came away with practical advice they can apply in real situations and, more to the point, have said it works!

Bespoke Conflict Management Training Buyer, Staff Development AdvisorUniversity of Gloucestershire

Our front-line housing staff regularly face challenging and potentially threatening situations. We engaged CMP to equip our staff with appropriate skills to meet these challenges and defuse threatening situations. Their professional approach and participative style have always been well-received and have contributed to the first-class customer service we aim to deliver.

Conflict Management Skills Training Commissioner, Head of Learning and DevelopmentLondon and Quadrant Housing

The training in difficult conversations was excellent, thought provoking, and challenged me to re-examine how I have difficult conversations! The trainer had excellent knowledge! Really enjoyed the training!

Difficult Conversation Training Delegate, Senior Probation OfficerStaffordshire & West Midlands Community Rehabilitation Company

The practitioner clearly had both a great depth of knowledge and augmented this with a wealth of experience. This resulted in a very rich syllabus and maximised my learning. I found their delivery style confident and respectful of the students.  The draft report the practitioner provided is a usable template that I think will enable me to conduct an investigation and most importantly produce a legally robust document. This is why I would put this course in my top three for quality of education.

Investigation Skills Training Delegate, Senior ManagerEast Kent Hospitals Trust

It’s always an unknown quantity when employing an external training provider, however, CMP was really what it said on the tin, the experts in conflict management, the trainers were really excellent and experts in their field!

Conflict Management Skills and Mediation Service Set-up Commissioner, ILM Professional Workplace Mediator and Conflict Management Skills Delegate, Head of HR & DiversityNorth Glamorgan NHS Trust (Now Cwm Taf UHB)

ILM Preventing Workplace Conflict

Penny De Valk, Chief Executive of the Institute of Leadership and Management (ILM), provides an insightful case study into how the ILM has worked with CMP over the last three years to help managers across the UK to prevent conflict from escalating by delivering a series of Conflict Management workshops to a multitude of private sector organisations including Barclays Bank and Serco.

Why we get into conflict at work

Eighty five per cent of employees say they deal with conflict ‘often’ at work. So there’s a lot of conflict out there; blaming, attacking, bad mouthing.   So why, given that the workplace is somewhere we are supposed to be professional in, is there so much conflict at work?

This paper explains the theory behind human behaviours to enable you to work with people to move them out of conflict and back into more collaborative working relationships.

Why we get into conflict at work

Selecting the right conflict management training

If you’re looking for conflict management training, you’ll want to ensure you get the right learning to achieve your goals. Training managers to take a constructive approach to conflict in their teams needs a different course from enabling HR to conflict-coach managers, which is different again from the learning that senior managers need if they are to model and uphold the organisation’s values.

This paper gives an overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

BACP Holistically manage conflict case study