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Training in preventing and managing conflict

Managers are the front line when it comes to setting the tone of a team, and how well that team manages the day-to-day low-level tensions and conflicts that arise.

Often, a lack of confidence and skills means that managers either go in all-guns blazing, using their power and authority to ‘nip things in the bud’, or they keep their heads down in the hope it all goes away because they have other more pressing operational matters.

Neither approach works.

Build your managers’ skills in preventing and managing conflict at work

Our ILM  Endorsed 1 and 2 day programmes are delivered in 2-hour modules to minimise time away from work, and the level and challenge of our training is determined by the context, experience and grade of the attendees.

CMP created a bespoke a 3 hour workshop on Managing Conversations for us. The session was to get staff to think about conflicts and why they arise and then to provide them with some skills on communicating effectively and build confidence in being assertive in challenging difficult behaviour. Staff were thrilled about the workshop and the skills that they were able to develop in this time.

Difficult Conversation Workshop Commissioner, HR ManagerThe Abbeyfield Society

CMP delivered intensive bespoke conflict management courses of varying levels to 200 managers, to achieve a significant boost to managers’ confidence and skills in managing transition during a time of change, and contributing significantly to achieving the organisational goal of preventing and managing bullying and harassment. From our initial discussions, it was evident that CMP were keen to listen to our needs and work with us to develop a course that satisfied our requirements. The successful partnership combined with local provision and high-quality trainers has developed into a key part of our overall strategy for management development of our staff.

Bespoke Conflict Management Training Buyer and Delegate, Senior Divisional Officer Hampshire Fire and Rescue Service

It’s always an unknown quantity when employing an external training provider, however, CMP was really what it said on the tin, the experts in conflict management, the trainers were really excellent and experts in their field!

Conflict Management Skills and Mediation Service Set-up Commissioner, ILM Professional Workplace Mediator and Conflict Management Skills Delegate, Head of HR & DiversityNorth Glamorgan NHS Trust (Now Cwm Taf UHB)

Staff thought the study days were excellent. They were all very enthusiastic. When cases of bullying have come up they’ve been prompt to act. Managers are acting more speedily than they otherwise would have. They are acting quickly and appropriately, so we have rarely had to use the formal procedure, they have been resolved at low level.

Conflict Management and Dignity at Work Training Commissioner and Delegate, Head of HRBarts NHS Trust

The conflict management training made me think more ‘outside the box’ re: supervision or dealing with issues, being more honest and direct.

Conflict Management Training Delegate, Senior Admin AssistantStaffordshire & West Midlands Community Rehabilitation Company

This course gave me really good skills that will enable me to perform my day to day role with a new attitude to dealing with conflict.

Conflict Management Skills Training Delegate, Senior ManagerHM Prison Service

A very informative and useful course that should be part of core management training.

Mediation Skills for Managers Training Delegate, ManagerBournemouth Borough Council

The training in difficult conversations was excellent, thought provoking, and challenged me to re-examine how I have difficult conversations! The trainer had excellent knowledge! Really enjoyed the training!

Difficult Conversation Training Delegate, Senior Probation OfficerStaffordshire & West Midlands Community Rehabilitation Company

Conflict management training was a totally new concept to me! The trainer was excellent, and very witty. He delivered the course at a good pace with superb knowledge.

Conflict Management Training Delegate, Deputy ManagerStaffordshire & West Midlands Community Rehabilitation Company

This conflict management training was far and away the best training I have had on the subject and some of the best training that I have had in my 10 years with Sue Ryder. I  recommend that it is seen as a priority for all managers as the course was relevant to anyone who manages people or finds that they need to mediate between people.

Conflict Management Skills Training Delegate, HR ManagerSue Ryder Care

ILM Preventing Workplace Conflict

Penny De Valk, Chief Executive of the Institute of Leadership and Management (ILM), provides an insightful case study into how the ILM has worked with CMP over the last three years to help managers across the UK to prevent conflict from escalating by delivering a series of Conflict Management workshops to a multitude of private sector organisations including Barclays Bank and Serco.

Why we get into conflict at work

Eighty five per cent of employees say they deal with conflict ‘often’ at work. So there’s a lot of conflict out there; blaming, attacking, bad mouthing.   So why, given that the workplace is somewhere we are supposed to be professional in, is there so much conflict at work?

This paper explains the theory behind human behaviours to enable you to work with people to move them out of conflict and back into more collaborative working relationships.

Why we get into conflict at work

Selecting the right conflict management training

If you’re looking for conflict management training, you’ll want to ensure you get the right learning to achieve your goals. Training managers to take a constructive approach to conflict in their teams needs a different course from enabling HR to conflict-coach managers, which is different again from the learning that senior managers need if they are to model and uphold the organisation’s values.

This paper gives an overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

BACP Holistically manage conflict case study