Training managers to mediate

Managers spend about 30% of their time managing conflict, and most do it without any training at all.  

Yet the role that managers have in setting the culture of their teams is critical.   How they behave impacts on the behaviour of others, and how they step in and resolve conflicts in their teams will significantly determine the number of complaints you have to manage.   Managers are key to workplace dispute resolution, and ought to be trained in mediation (CIPD Conflict Management Survey Report, 2011).

Managers do not need all the skills of a fully-fledged mediator

Their needs are specific – and can be met in a 2-day course. Our ILM endorsed programme gives managers all the skills they need to mediate disputes in their own team confidently and skilfully.

Our SMT found the training extremely helpful. The mediation training programme was customised to meet our specific needs and we were pleased with the balance of theory, case studies and role play, which enabled us to test our new mediation skills in a safe environment.

Mediation Skills Training Delegate, Training and Skills CoordinatorShetland Islands Council

I’m confident that we will make more use of mediation after this course. This was great training, as ever, from you.

Advanced Mediation Skills Training Delegate, Experienced mediatorThe Home Office

CMP always go the extra mile because in addition to the mediation training and accreditation we also got support with difficult situations and participation in a network of mediators across the Public and Private sector where good practise was shared.

Difficult Conversation and ILM Professional Workplace Mediator Training Delegate, Head of WelfareHM Revenue and Customs

CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.

Mediation Serivice Set-up and ILM Professional Workplace Mediator, comments from the Head of Human ResourcesMetropolitan Police

I’d highly recommend the mediation supervision course to anyone who supervises mediators, even people who’ve been doing it for some time. It was well delivered, with plenty of time for discussion, suggestions and reflection.

Mediation Supervisor Delegate, Experienced Mediatora Private sector Organisation

I had half thought ‘how can it need six days to learn to mediate’, and then after the course I thought, ‘I need another six days!’ It was a lot more of a roller coaster than you might think, with more self-learning, building awareness of how you react to others in different situations. It was very useful to us and a powerful experience. The delegates are all very intellectually capable, and the training includes theory, practice and reflection – a nice mixture that covers the way different people prefer to learn.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Occupational Health Manager Birmingham University

I know my fellow staff mediators would find this advanced mediation training as interesting as I did. The trainer’s depth of knowledge and experience was critical.

Advanced Mediation Skills Training Delegate, Staff Mediatora Public Sector Institute

The mediation training was one of the best courses I have attended throughout my career. A superb trainer with extraordinary levels of experience, capacity and energy and a great deal of theoretical and practical experience knowledge, Michael knows the subject matter inside and out!

ILM Professional Workplace Mediator Training Delegate, Policy SpecialistInternational Atomic Energy Agency

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

The programme was excellent- very informative, challenging, and enjoyable. Using a practical approach to explore everything from the basics to the more advanced, the ILM Professional Workplace Mediator course gives you the confidence to apply these skills in practice. Highly recommended.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRNorthumbria University

What managers learn

  • Mediation skills such as active listening, impartiality, conflict facilitation and win/win problem solving
  • How to manage difficult behaviour assertively, and defuse aggressive behaviour
  • How to reduce the negative aspects of conflict – the stress, demotivation and divided teams
  • Ways to improve communication and understanding between colleagues
  • How to close difficult issues and create workable ground rules for the future

Mediation for managers, mediation skills, Katherine GrahamEach manager gets a free copy of Mediation for Managers which the Institute for Management Studies said “encourages healthy change and moves towards rebuilding relationships. It has an easy-to-read style, which is sequential and logical. The book is a sound investment for all managers.”

What type and level of mediation training do you need?

If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.

This paper gives an overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

Selecting the right mediation course