Training managers to mediate

Managers spend about 30% of their time managing conflict, and most do it without any training at all.  

Yet the role that managers have in setting the culture of their teams is critical.   How they behave impacts on the behaviour of others, and how they step in and resolve conflicts in their teams will significantly determine the number of complaints you have to manage.   Managers are key to workplace dispute resolution, and ought to be trained in mediation (CIPD Conflict Management Survey Report, 2011).

Managers do not need all the skills of a fully-fledged mediator

Their needs are specific – and can be met in a 2-day course. Our ILM endorsed programme gives managers all the skills they need to mediate disputes in their own team confidently and skilfully.

My test of a good training provider lies not with it’s “off the shelf” courses, but in how it applies its skills to the context of the customer. The tailored mediation training provided by CMP not only met my benchmark test, but exceeded it by some margin.

From commissioning to organising the training, then the delivery and follow up CMP have been exceptional as they are interested not only in the quality of what they deliver but in the quality of what we as a customer can then do.

Mediation Service Set-up Lead and ILM Professional Workplace Mediator Delegate, Senior HR ManagerHighlands and Islands Enterprise

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

The mediation training was something new and completely different to anything I have ever done before. Completely relevant to what I want to pursue in future. The trainer kept it real, his passion for his art was obvious throughout. Thank you very much!

ILM Professional Workplace Mediator Training Delegate, MidwifeWrightington, Wigan and Leigh NHS Foundation Trust

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

I was delighted with the group mediation training. It got straight to the point and didn’t go over old ground. It left me room to personalise the information to my needs and situation and provided a structure and method for group mediation which most importantly could flex to the needs of the situation and participants.

ILM Group Mediation Skills Training Delegate, Experiences Mediator Croydon Health Services NHS Trust

The trainer for my Advanced Mediation course was excellent, flexible and got completely to the point – with thorough discussions: an excellent trainer.

Advanced Mediation Skills Training Delegate, LecturerUniversity of Bradford

I have better understanding of Mental Health and mediation and confidence that it’s not about the issue but about the management of the session. Both trainers were excellent and fielded all questions with confidence and ease.

Advanced Mediation Skills Training DelegatePrivate Consultant

The Advanced Mediation programme was an excellent course focused on some of the more challenging aspects of being a mediator.

Advanced Mediation Skills Training Delegate, Case Worker Foreign and Commonwealth Office

The advanced mediation training a very rewarding course that provided further learning and personal development in the field of mediation. Thank you to the trainer.

ILM Professional Workplace Mediator Delegate, Liaison OfficerBritish Ground Forces Germany

I’m confident that we will make more use of mediation after this course. This was great training, as ever, from you.

Advanced Mediation Skills Training Delegate, Experienced mediatorThe Home Office

What managers learn

  • Mediation skills such as active listening, impartiality, conflict facilitation and win/win problem solving
  • How to manage difficult behaviour assertively, and defuse aggressive behaviour
  • How to reduce the negative aspects of conflict – the stress, demotivation and divided teams
  • Ways to improve communication and understanding between colleagues
  • How to close difficult issues and create workable ground rules for the future

Mediation for managers, mediation skills, Katherine GrahamEach manager gets a free copy of Mediation for Managers which the Institute for Management Studies said “encourages healthy change and moves towards rebuilding relationships. It has an easy-to-read style, which is sequential and logical. The book is a sound investment for all managers.”

What type and level of mediation training do you need?

If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.

This paper gives an overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

Selecting the right mediation course