Training managers to mediate

Managers spend about 30% of their time managing conflict, and most do it without any training at all.  

Yet the role that managers have in setting the culture of their teams is critical.   How they behave impacts on the behaviour of others, and how they step in and resolve conflicts in their teams will significantly determine the number of complaints you have to manage.   Managers are key to workplace dispute resolution, and ought to be trained in mediation (CIPD Conflict Management Survey Report, 2011).

Managers do not need all the skills of a fully-fledged mediator

Their needs are specific – and can be met in a 2-day course. Our ILM endorsed programme gives managers all the skills they need to mediate disputes in their own team confidently and skilfully.

Working with such an experienced and professional organisation has been incredibly refreshing and our in-house mediation service has been enhanced as a result. The course was fantastic and people left feeling confident with the skills. The course content was comprehensive and the training techniques first class.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRThe University of York

This training was extremely timely for us as our mediators are increasingly being asked to work on multi-party cases; in fact we have already put the skills learnt on course into practice.  The course really met our needs.

ILM Group Mediation Skills Training Delegate, HR ManagerSouth Birmingham Community NHS Trust

A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Mediation LeadThe Department for Business, Innovation and Skills

The trainer on this advanced mediation course was one of the best facilitators I have had the pleasure to learn from.

Advanced Mediation Skills Training Delegate, Experienced mediatorForeign and Commonwealth Office

The mediation training was comprehensive, interactive and interesting as well as challenging. The trainer was very patient, in what was a classroom full of very different candidates

ILM Professional Workplace Mediator Delegate, SO2 Policy and TrainingBritish Land Forces Germany

The mediation training was well delivered, keeping me engaged 100% of the time. It was extremely interesting, and very useful and made me very aware of how mediation should be performed.

ILM Professional Workplace Mediator Training Delegate, Administrative AssistantInternational Atomic Energy Agency

The programme was excellent- very informative, challenging, and enjoyable. Using a practical approach to explore everything from the basics to the more advanced, the ILM Professional Workplace Mediator course gives you the confidence to apply these skills in practice. Highly recommended.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Director of HRNorthumbria University

I know my fellow staff mediators would find this advanced mediation training as interesting as I did. The trainer’s depth of knowledge and experience was critical.

Advanced Mediation Skills Training Delegate, Staff Mediatora Public Sector Institute

The group mediation trainer demonstrated experience and expertise. The course dealt effectively with all my concerns which boosted my confidence and encouraged effective and collaborative working with groups.

ILM Group Mediation Skills Training Delegate, HR ManagerThe Labour Relations Agency

The CMP workplace mediation training was vital. Their Interactive Mediation model gives a clear easy process to follow, that allows you the space and the confidence to use your developed skills to manage the issues in the mediation. The training has been great in that it provided a framework for a more structured approach.

Mediation Service Lead and ILM Professional Workplace Mediator Training delegate, Assistant Chief Officer, HR South West Probation Services

What managers learn

  • Mediation skills such as active listening, impartiality, conflict facilitation and win/win problem solving
  • How to manage difficult behaviour assertively, and defuse aggressive behaviour
  • How to reduce the negative aspects of conflict – the stress, demotivation and divided teams
  • Ways to improve communication and understanding between colleagues
  • How to close difficult issues and create workable ground rules for the future

Mediation for managers, mediation skills, Katherine GrahamEach manager gets a free copy of Mediation for Managers which the Institute for Management Studies said “encourages healthy change and moves towards rebuilding relationships. It has an easy-to-read style, which is sequential and logical. The book is a sound investment for all managers.”

What type and level of mediation training do you need?

If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.

This paper gives an overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

Selecting the right mediation course