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Training your Hearing Managers

CMP Resolutions runs the UK’s only accredited course for Hearing Managers or Deciding Officers.

A Hearing Manager is someone who considers all the relevant information surrounding a complaint or issue raised through a formal complaint process,  makes a decision as to whether the complaint is well founded, and decides upon any disciplinary actions.  Hearing managers need the skills to weigh the evidence against your organisational policies in order to reach a robust and fair determination.

So their role – to reach a fair and reasonable decision from the investigator’s report – it is a vital role.  They need to work consistently, in line with your policies and procedures, and reach decisions that stand scrutiny by Appeals Boards and Employment Tribunal panels.

This course has been designed to meet the specific needs of the Hearing Manager role.

It covers the skills and learning that Hearing Managers need to make rigorous, robust, fair and thorough decisions following an investigation, and dovetails with CMP Resolution’s Investigator competencies.

What Hearing Managers learn

  • To understand and apply up-to-date bullying and harassment employment legislation and its implications
  • Familiarity with the requirements of your organisation’s policies and procedures including the margin for judgement
  • To understand what constitutes an effective and rigorous investigation
  • Awareness of sources of evidence and the risks and need for corroboration
  • How to analyse information
  • How to exercise good judgement in a fair, proportionate and impartial manner
  • How to maintain impartiality and not let prejudices affect judgement
  • The best way to use objective criteria for arriving at findings and deciding on outcomes

I thoroughly enjoyed this course and would recommend it to anyone that is required to undertake investigations as part of managing disciplinary or other types of investigation.

ILM Professional Workplace Investigator Training Delegate, HR Manager Bournemouth Borough Council

The investigation skills training was comprehensive, authoritative and excellently presented.

Investigation Skills Training Delegate, Area Education OfficerSandwell Metropolitian Borough Council

A really useful course that will help me in my investigation role as an HR Specialist

Investigation Skills Training Delegate, Senior ManagerBAE Systems

I learned a lot and feel more clear about what is and isn’t expected. It’s been very helpful. The trainer was lovely.

Investigation Skills Training Delegate, Senior ManagerCambridge City Council

Download the Hearing Manager training programme

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