Training your mediators
The certificated course, The Professional Workplace Mediator is the UK’s most popular workplace mediation training course and is the UK’s national qualification in mediation at work. It’s available as an in-house course and on a public basis.
Becoming a competent workplace mediator is harder than it may seem and successful completion of this programme is a genuine endorsement of mediator skills and abilities.
A workplace mediator has to help others have difficult, often demanding conversations. A workplace mediator has to put aside their own judgements and problem-solving instincts, and find a supportive and facilitative way of relating to others. This is why we spend 40 hours in classroom training, and offer 12 months phone and email support afterwards, as well as free support and free CPD webinars for mediators.
The trainer for my Advanced Mediation course was excellent, flexible and got completely to the point – with thorough discussions: an excellent trainer.
This was very useful and has motivated me to do the Achieving Mediation Excellence audit
A highly interactive and participative course; just what we wanted. The trainer was very experienced, using personal anecdotes to make scenarios ‘come alive’.
I know my fellow staff mediators would find this advanced mediation training as interesting as I did. The trainer’s depth of knowledge and experience was critical.
Our SMT found the training to be extremely helpful. The programme was customised to meet our specific needs. We were pleased with the balance of theory, case studies and role play, which enabled us to test our new skills in a safe environment.
Our SMT found the training extremely helpful. The mediation training programme was customised to meet our specific needs and we were pleased with the balance of theory, case studies and role play, which enabled us to test our new mediation skills in a safe environment.
If you’re thinking about training people to become mediators in your organisation, you will want to know that you’re putting the best people forward. This is particularly true if the course – like CMP Resolutions – is externally assessed and can be ‘failed’.
This paper will enable you to make the best recruitment and selection of your mediators.
If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.
Download this overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.