Training your mediators
The certificated course, The Professional Workplace Mediator is the UK’s most popular workplace mediation training course and is the UK’s national qualification in mediation at work. It’s available as an in-house course and on a public basis.
Becoming a competent workplace mediator is harder than it may seem and successful completion of this programme is a genuine endorsement of mediator skills and abilities.
A workplace mediator has to help others have difficult, often demanding conversations. A workplace mediator has to put aside their own judgements and problem-solving instincts, and find a supportive and facilitative way of relating to others. This is why we spend 40 hours in classroom training, and offer 12 months phone and email support afterwards, as well as free support and free CPD webinars for mediators.
The mediation training was something new and completely different to anything I have ever done before. Completely relevant to what I want to pursue in future. The trainer kept it real, his passion for his art was obvious throughout. Thank you very much!
The advanced mediation training a very rewarding course that provided further learning and personal development in the field of mediation. Thank you to the trainer.
A very informative and useful course that should be part of core management training.
Just a note to say how useful this was: particularly the case study which has really given us some ideas to follow up.
CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.
CMP offer an impressive blend of professional expertise and workplace mediation experience. Their trainers are challenging and thought-provoking and used realistic exercises relevant to our work. Our delegates were stimulated and inspired, and have brought valuable and lasting benefits back to the organisation.
An excellent refresher course with very positive feedback. A very useful and timely refresher that brought some interesting ideas to the fore – it was really enjoyable and I felt that the course was value for money and that delegates received a boost to their confidence. CMP staff are always professional, polite, and easily accessible.
CMP is a very good company to do business with and I would definitely recommend them. I was very happy with the service offered, the investigation training and the follow-up support. Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.
I know my fellow staff mediators would find this advanced mediation training as interesting as I did. The trainer’s depth of knowledge and experience was critical.
If you’re thinking about training people to become mediators in your organisation, you will want to know that you’re putting the best people forward. This is particularly true if the course – like CMP Resolutions – is externally assessed and can be ‘failed’.
This paper will enable you to make the best recruitment and selection of your mediators.
If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.
Download this overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.