Training your mediators

The certificated course, The Professional Workplace Mediator is the UK’s most popular workplace mediation training course and is the UK’s national qualification in mediation at work. It’s available as an in-house course and on a public basis.

Becoming a competent workplace mediator is harder than it may seem and successful completion of this programme is a genuine endorsement of mediator skills and abilities.

A workplace mediator has to help others have difficult, often demanding conversations.  A workplace mediator has to put aside their own judgements and problem-solving instincts, and find a supportive and facilitative way of relating to others.   This is why we spend 40 hours in classroom training, and offer 12 months phone and email support afterwards, as well as free support and free CPD webinars for mediators.

College of Mediators logo

This mediation training course was extremely thought provoking and has equipped me with skills beyond the mediator role. The trainer was clearly very knowledgeable and experienced – many thanks

Mediation Skills Training Delegate, HR ManagerHighlands and Islands Enterprise

We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences.  The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.

Training Commissioner, Learning & Development Managera NHS Trust

I was delighted with the group mediation training. It got straight to the point and didn’t go over old ground. It left me room to personalise the information to my needs and situation and provided a structure and method for group mediation which most importantly could flex to the needs of the situation and participants.

ILM Group Mediation Skills Training Delegate, Experiences Mediator Croydon Health Services NHS Trust

The best training programme I have ever been on! I enjoyed the training as it made me think differently I feel my approach to many types of meetings will be very different and I will handle them better. It has taught me to remain more neutral and more about my role in encouraging conversation. The training was novel, fun, challenging and quite unique.

ILM Professional Workplace Mediator Delegate, Senior Manager Highlands and Islands Council

Our SMT found the training to be extremely helpful. The programme was customised to meet our specific needs. We were pleased with the balance of theory, case studies and role play, which enabled us to test our new skills in a safe environment.

Mediation and Conflict Management Skills Training Commissioner and Delegate, Senior ManagerWelsh Assembly

I was delighted with the training. It got straight to the point and didn’t go over old ground. It left me room to personalise the information to my needs and situation and provided a structure and method for ‘group mediation’ which most importantly could flex to the needs of the situation and participants.

Advanced Mediation Skills Training Delegate, Experienced mediatorCroydon Health Services NHS Trust

The mediation skills training gave me the opportunity to explore my own responses to conflict and learn ways to manage, reflect back what is being said, and start to move towards a resolution, providing me a very good role model for mediation.

ILM Professional Workplace Mediator Training Delegate, General ManagerNHS Lothian

The training was really excellent and given us a huge bank of skills to use in our everyday working environment. The training was much harder than we had thought – in our view, a good thing! We had an excellent trainer with a huge range of expertise and experience and whose skills we really admired. As a group we would definitely recommend this training to others and certainly would recommend CMP as a training provider.

Mediation Service Set-up Coordinator and ILM Passport to Mediate Delegate, Headteacher Support Service CoordinatorHead Teachers Support Network

I really enjoyed the mediation training course, the role plays were challenging but necessary and helped the team to bond.  The trainer was a very good facilitator, he allowed everyone the opportunity to express themselves.

ILM Professional Workplace Mediator, DirectorRelate, British Forces Germany

I have always found CMP courses to be stimulating, challenging, at the cutting edge of current thinking and practice, while professionally delivered and supported. The ILM Professional Workplace Mediator programme, delivered to us in-house, was no exception and feedback from the participants fully endorses my comments.

Mediation Service Commissioner, Mediation and Conflict Resolution ManagerDevon County Council

Selecting and recruiting your mediators

If you’re thinking about training people to become mediators in your organisation, you will want to know that you’re putting the best people forward. This is particularly true if the course – like CMP Resolutions – is externally assessed and can be ‘failed’.

This paper will enable you to make the best recruitment and selection of your mediators.

Selecting and recruiting your in-house mediators

Selecting the right mediation course for your needs

If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.

Download this overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

Selecting the right mediation course