Training your mediators

The certificated course, The Professional Workplace Mediator is the UK’s most popular workplace mediation training course and is the UK’s national qualification in mediation at work. It’s available as an in-house course and on a public basis.

Becoming a competent workplace mediator is harder than it may seem and successful completion of this programme is a genuine endorsement of mediator skills and abilities.

A workplace mediator has to help others have difficult, often demanding conversations.  A workplace mediator has to put aside their own judgements and problem-solving instincts, and find a supportive and facilitative way of relating to others.   This is why we spend 40 hours in classroom training, and offer 12 months phone and email support afterwards, as well as free support and free CPD webinars for mediators.

College of Mediators logo

Our SMT found the training extremely helpful. The mediation training programme was customised to meet our specific needs and we were pleased with the balance of theory, case studies and role play, which enabled us to test our new mediation skills in a safe environment.

Mediation Skills Training Delegate, Training and Skills CoordinatorShetland Islands Council

The trainer for my Advanced Mediation course was excellent, flexible and got completely to the point – with thorough discussions: an excellent trainer.

Advanced Mediation Skills Training Delegate, LecturerUniversity of Bradford

We used CMP to train Specialist Investigators to work on cases of bullying and harassment that had reached a formal stage; and to train workplace facilitators/mediators to help individuals discuss and potentially resolve their differences.  The trainers from CMP were highly professional and knowledegable. The participants felt that the respective courses were hard work but enjoyable. As an organisation we feel that their skills and knowledge has given us a bank of people who are skilled and very able to help the Trust in maintaining a work environment free of unwelcome behaviour.

Training Commissioner, Learning & Development Managera NHS Trust

I had half thought ‘how can it need six days to learn to mediate’, and then after the course I thought, ‘I need another six days!’ It was a lot more of a roller coaster than you might think, with more self-learning, building awareness of how you react to others in different situations. It was very useful to us and a powerful experience. The delegates are all very intellectually capable, and the training includes theory, practice and reflection – a nice mixture that covers the way different people prefer to learn.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Occupational Health Manager Birmingham University

Excellent quality course which appropriately addressed the needs and requirements of the learners. All the staff trained stated that it was one of the best courses they had ever attended, and they hope that they can undertake further training with this organisation in the future.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Learning and Development ManagerHMPS - NOMS

CMP were very flexible in meeting our specific needs. The trainer was very professional and all our mediators found the course challenging and thought provoking.

Advanced Mediation Training Commissioner and Delegate, Mediation Service ManagerEaling Mediation Service

CMP are a professional, highly skilled and reliable organisation. Very willing to share their expertise which is making a difference to managing conflict and improving relationships within NHS Grampian.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of HRNHS Grampian

The advanced mediation training a very rewarding course that provided further learning and personal development in the field of mediation. Thank you to the trainer.

ILM Professional Workplace Mediator Delegate, Liaison OfficerBritish Ground Forces Germany

Very relevant to my role at work. Informative, practical guidance.

ILM Professional Workplace Mediator Training Delegate, HR Advisora Not for Profit Organisaiton

I found the ILM Professional Workplace Mediator training and support from CMP to be excellent. It enabled the University to develop a successful in-house mediation service which provides managers and staff with an effective route towards better working relationships.

Mediation Service Set-up Commissioner and ILM Professional Workplace Mediator Delegate, Head of EqualitySunderland University

Selecting and recruiting your mediators

If you’re thinking about training people to become mediators in your organisation, you will want to know that you’re putting the best people forward. This is particularly true if the course – like CMP Resolutions – is externally assessed and can be ‘failed’.

This paper will enable you to make the best recruitment and selection of your mediators.

Selecting and recruiting your in-house mediators

Selecting the right mediation course for your needs

If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.

Download this overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

Selecting the right mediation course