Training your mediators

The certificated course, The Professional Workplace Mediator is the UK’s most popular workplace mediation training course and is the UK’s national qualification in mediation at work. It’s available as an in-house course and on a public basis.

Becoming a competent workplace mediator is harder than it may seem and successful completion of this programme is a genuine endorsement of mediator skills and abilities.

A workplace mediator has to help others have difficult, often demanding conversations.  A workplace mediator has to put aside their own judgements and problem-solving instincts, and find a supportive and facilitative way of relating to others.   This is why we spend 40 hours in classroom training, and offer 12 months phone and email support afterwards, as well as free support and free CPD webinars for mediators.

College of Mediators logo

The advanced mediation training a very rewarding course that provided further learning and personal development in the field of mediation. Thank you to the trainer.

ILM Professional Workplace Mediator Delegate, Liaison OfficerBritish Ground Forces Germany

I know my fellow staff mediators would find this advanced mediation training as interesting as I did. The trainer’s depth of knowledge and experience was critical.

Advanced Mediation Skills Training Delegate, Staff Mediatora Public Sector Institute

CMP always go the extra mile because in addition to the mediation training and accreditation we also got support with difficult situations and participation in a network of mediators across the Public and Private sector where good practise was shared.

Difficult Conversation and ILM Professional Workplace Mediator Training Delegate, Head of WelfareHM Revenue and Customs

CMP is a very good company to do business with and I would definitely recommend them.  I was very happy with the service offered, the investigation training and the follow-up support.  Our organisational objectives were clearly met by CMP’s involvement and I believe the training has provided the foundation for success.

Mediation Service Set-up, and Training Commissioner, Acting Head of HR,Wrightington, Wigan and Leigh NHS Foundation Trust

The mediation training was comprehensive, interactive and interesting as well as challenging. The trainer was very patient, in what was a classroom full of very different candidates

ILM Professional Workplace Mediator Delegate, SO2 Policy and TrainingBritish Land Forces Germany

This is probably the best learning that I have participated in for years. Well paced, excellent, supportive and developmental feedback. Really nice to refresh my skills and gain some confidence.

Mediation Skills Refresher DelegatePrivate Consultant

Thank you CMP for the excellent training.  We have received very positive feedback from those who attended the course.  The literature provided by CMP was professional, thorough and easy to understand.  We would always recommend you to others.

Mediation Service Commissioner and ILM Professional Workplace Mediator Delegate, Service Manager Young Devon

All delegates, without exception, thoroughly enjoyed the course, both content, interest, and the way in which the trainer delivered the programme. The course was challenging and they all feel they have a new set of professional tools that will help them. Well done to CMP; our thanks to all those who worked to make this happen.

Mediation Service Set-up Project Lead and ILM Professional Workplace Mediator Delegate, HRO - Crime CommandNorfolk Constabulary

I loved the Professional Workplace Mediator course:  it was challenging, thought provoking, stimulating and enjoyable throughout and an absolutely fantastic use of my time with a fantastic trainer.I will implement the learning in my day-to-day work as well as in my role as professional lead on mediation for the Civil Service.

ILM Professional Workplace Mediator Training Delegate, Civil Service Lead for MediationMinistry of Justice

The best training programme I have ever been on! I enjoyed the training as it made me think differently I feel my approach to many types of meetings will be very different and I will handle them better. It has taught me to remain more neutral and more about my role in encouraging conversation. The training was novel, fun, challenging and quite unique.

ILM Professional Workplace Mediator Delegate, Senior Manager Highlands and Islands Council

Selecting and recruiting your mediators

If you’re thinking about training people to become mediators in your organisation, you will want to know that you’re putting the best people forward. This is particularly true if the course – like CMP Resolutions – is externally assessed and can be ‘failed’.

This paper will enable you to make the best recruitment and selection of your mediators.

Selecting and recruiting your in-house mediators

Selecting the right mediation course for your needs

If you’re looking for mediation training, you’ll want to ensure you get the right learning to achieve your goals. Training HR to make more use of mediation needs a different course from giving managers the skills to do ‘mediation-lite’ with their teams; which is different again from the amount of learning needed to work as a professional mediator.

Download this overview of the different levels of training available from CMP Resolutions, and what each course enables the learner to do.

Selecting the right mediation course