Conflict Management Training
Research suggests that managers spend 40% of their time managing conflict at work. How effective are your managers in raising difficult issues, responding to complaints, and managing their relationships with others? Conflict managed well can lead to better decisions, more creative ideas and higher quality output from the team. Managed poorly it leads to absence, complaints, and team dysfunction. The CIPD and the ILM stress the benefits of training managers and staff to respond confidently and constructively when conflict emerges. Our ILM endorsed short and modular programmes prevent workplace conflicts escalating up the mediation and formal complaint routes – so deliver a significant return on investment. These programmes should form an essential part of your tool kit to prevent conflicts from damaging your bottom line through lost productivity and escalating costs.
Our programmes build the skills to hold challenging and uncomfortable conversations; improve your performance management processes; manage ‘difficult’ colleagues and clients; and de-escalate situations of high tension.
Read more about:
- Conflict Management for Managers
- Employee conflict management training
- Managing performance
- Managing change
When you train with CMP you benefit from:
- The confidence of knowing you’re trained by experts with 20 years workplace conflict management experience
- Being connected with other people and organisations to share learning and network with
- A tailored fit for you and your organisation
- 12 months e-mail and phone support – for you, and for your staff
- Evaluation of the investment against all 5 Kirkpatrick levels
- Annual refresher training for your staff to ensure they remain competent (additional fee)
Email us or phone 0844 504 8874 to discuss your conflict management training