Investigation Training

Our training for workplace investigators is the UK’s benchmark course and is a blended learning programme leading to the ILM endorsed Qualified Workplace Investigator certificate. The Independent Police Complaints Commission selected our training for their internal investigators, which is testimony to our standards and rigour, while the VT Group comment that we ‘lead the field’.

The days are long gone when it was enough to say, ‘I’m a senior manager with years of experience, of course I can investigate this complaint fairly and fully’.

Tribunals expect better and come down hard on poor or inconsistent practice (read John Crawley’s White Paper: Investing in Workplace Investigation – Effectively managing the risk of grievances and disciplinaries).

You can get the level of training you need, whether it is:

  • A full qualification in workplace investigations, ideal if your investigating officers do lots of investigations, or take final responsibility for the investigations done by other people; also available as a public training programme

  • Essential skills training to enable your managers to investigate a complaint fully and fairly – where they have support from elsewhere to make sure it’s all done right

  • Quality assure your existing investigators with a standalone Report Writing Exercise to assess the ability of your investigators to produce a quality report. This e-learning package provides you with a cost- and time-effective way of quality assuring your investigators, building their confidence, and streamlining your reporting structure.

  • Basic skills training to enable managers or HR staff to carry out an initial fact-finding investigation before determining if a complaint needs to be fully investigated, email us to find out more

  • Deciding Officer skills training to enable your delegates to take on the role of making a final decision and recommendation based on the findings of an investigation report

What you get from CMP training

  • The course you want, endorsed by the ILM and with a genuine pass level
  • The confidence of knowing you’re trained to the best national standards
  • Being connected with other people and organisations to share learning and network with
  • A tailored fit for you and your organisation, as we provided for the Scottish Government
  • 12 months e-mail and phone support – for you, and for your investigators
  • Evaluation of the investment against all 5 Kirkpatrick levels
  • Full personal written evaluation and assessment of your investigators’ strengths and weaknesses
  • A comprehensive resource pack for managing, monitoring and evaluating your investigations, to support your ER functions
  • The support you want with recruitment and selection, from role spec to assessment centres and interviews (additional fees may apply)
  • Annual ‘MOT’ reassessment for your investigators to ensure they remain competent and effective (additional fee)
  • Mentoring on early cases (additional fee)

Benefits of CMP investigation training

Based on the experience of our clients, by training people in this way you will:

  • Reduce the time spent managing investigations, as the process is clearer
  • Reduce the number of appeals as the investigation will be experienced as neutral and professional
  • Minimise the number of ET claims lost due to process failure or poor judgement by the investigators
  • Increase the uptake of informal resolution as investigators will be able to identify where parties might be better served through mediation

Contact us to arrange a meeting to discuss your investigation training needs