Qualified Workplace Investigator Training

Train to be a Qualified Workplace Investigator

People responsible for investigating bullying and harassment, and grievance and disciplinary complaints, need to be more than competent.

This ILM endorsed Qualified Workplace Investigator programme lets investigating officers carry out a robust and professional investigation so as to minimise the need for reinvestigation and appeals.

You learn the importance of running a rock solid and transparent process, and how to remain sensitive to the parties involved and keep them on board and engaged with the process.

This is an intensive course to get you to a professional standard.  You will complete online pre- and post-course learning, as well as spend 3 days in the classroom.  The course covers interpersonal skills, processes, and legislation.

It is endorsed by the Institute of Leadership and Management (ILM) so you have to show competency in all learning outcomes. But this level of rigour means that people with this qualification are confident, capable and work to the highest national standards. 

Qualified Workplace Investigators will deliver a workplace investigation to principles that are fair, sensitive, proportionate, and robust. We run this course internally for clients for groups of up to 9; and also as a public course.

What you learn

The programme provides blended learning to minimise office down-time:

  • Pre-course e-learning: employment law; preparing an investigation; investigator knowledge and values; policies and procedures; potential pitfalls for investigators
  • 3-days classroom learning: planning an investigation; conducting interviews using effective facilitation skills; managing diversity and equality allegations; evidence gathering; note-taking; preparing records of interview; evidence analysis; good judgement; and report-writing.
  • Post-course e-learning activity: submitting a report based on case study materials for final assessment

Planning an investigation includes:

  • How to collect documentation to prepare for the investigation case.
  • Scoping and setting the Terms of Reference and investigation plan
  • Prepare appropriate, thorough and relevant questions.
  • Identify appropriate witnesses to provide mitigation, corroboration or contradiction.

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Interviewing includes:

  • How to interview in a fair and impartial manner
  • Questioning skills that give parties a fair opportunity to present the facts and describe the situation
  • Gathering evidence about issues, incidents, concerns.
  • Summary and clarifying
  • Assertiveness and tackling resistance
  • Maintaining dignity and respect  and managing issues of diversity

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Evidence analysis includes:

  • How to process the information and documentation accurately.
  • Analysing available information objectively and identifying key issues.
  • How to assimilate large amounts of information to draw sound, unbiased conclusions.

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Report writing includes:

  • Writing a clear concise and navigable report

*This exercise is also available as a stand alone product to assess your internal investigating managers’ ability to produce thorough and robust reports. Click here for further details.

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Email CMP or phone us on 0844 504 8874 to discuss how this training can improve the quality and confidence of your investigators