Group Mediation Training

This module is part of the Qualified Advanced Workplace Mediator course,

Suitable for mediators who want to advance their practice so as to work confidently and competently as mediators or facilitators with large group or multi party conflicts. Delegates will understand how and why teams and groups get into conflict, and develop the skills and strategies needed to work effectively in larger group settings.

Programme Outline

Understanding team and group conflict

  • Key factors impacting on how teams function
  • Sources of conflict within teams and organisations
  • Group conflict or multi-party conflict
  • Conflict as a call for change (Kenneth Cloke)
  • Hierarchies and communication

Mediating with Groups

  • Case studies and experiences
  • Building Skills

 A four step model of Facilitated Group Working

  • The aims and principles of facilitated group working
  • Overview of the model
  • Case ‘walk through’
  • Stage 1: Scoping
  • Stage 2: Diagnosis and design
  • Stage 3: Conflict facilitation
  • Stage 4: De-brief
  • Tools for the kit
  • Support and co-working
  • Becoming the Complete Facilitator

 Programme outcomes

By the end of the course delegates will have:

  • Developed an understanding of why teams and groups get into conflict and the impact of this on the wider organisational setting
  • Developed an understanding of effective and non effective communication within teams and groups
  • Built on existing skills to be able to mediate where there are more than three people involved
  • Explored the purpose and principles of facilitated group working
  • Been presented with a model with which to work effectively with groups in conflict
  • Been given a range of tools and strategies with which to implement this
  • Practiced and developed their skills in facilitated group working

  

Qualified Advanced Workplace Mediator

This module is part of the Qualified Advanced Workplace Mediator course, made up of three units. Mediating Groups in Conflict is module 2.2 within Unit Two: Advanced Mediation Process©. This unit deepens the mediator’s ability to vary the process of mediation. One size process does not fit all situations and skilful mediators working at advanced levels need to be flexible and competent at maintaining the values and principles of mediation while running a new or complex process.