National Accredited Certificate in Mediation skills
Knowing you have the skills, and having the qualification to prove it, is essential if you want to mediate. If you want to have the confidence and competence to mediate workplace disputes, with a genuine certificate that shows the standard you have achieved, this is for you. If you want to be challenged, stretched and supported as you learn a new skill, this for you. If you want to step onto a development pathway that can take you from accredited training to Diploma level capabilities, this is for you.
This generic mediation course is ideal for mediators undertaking homelessness, community, SEN, and Health mediations, as well as for workplace mediations. More than 4000 mediators have successfully completed this course, which is the essential first step to becoming a successful mediator. The Certificate in Mediation Skills is a nationally recognised qualification in mediation accredited by Oxford, Cambridge and RSA Examinations (OCR) and which exceeds the standards set by the CMC. Our trainer-delegate ratio is kept to a maximum of 1 to 9, to allow for individual coaching and feedback.
What we include in our fees
As well as a challenging and effective learning experience and a valuable certificate from the OCR, we also provide you with: the copies of the PowerPoint slides; backup theoretical and practical material, checklists and reminders; typed-up flip charts from the group exercises; a CD containing guidance, hints and tips, and templates; a written assessment of your strengths; and 12 months email and telephone support from CMP; 6 months study membership of the ILM.
What you learn
You will learn Interactive Mediation©, a facilitative approach which was created by the founders of CMP and is now recognised as the industry standard. This model emphasises rebuilding relationships, as well as achieving practical and robust outcomes. Our training will teach you how to: structure mediation meetings; move even the most entrenched parties; manage anger and distress; work with allegations of discrimination and harassment. So by the end of the course you will be able to:
- Understand the values and concepts of Interactive Mediation©
- Understand the structure of mediation and how the process works
- Recognise how mediation can be used, and how it fits with other procedures
- Be skilful at creating a safe environment for mediation
- Understand the importance of impartiality and how to demonstrate and sustain it
- Maximise the participation of all the parties in the process
- Encourage the disputants to adopt a win/win approach to their dispute
- Manage the mediation process with fairness and dignity for all
- Manage the content of a mediated dispute
- Conduct the mediation process in line with the needs of the parties
- Defuse angry and upset behaviour in a non-blaming, proportionate way
- Develop strategies for encouraging dialogue and building agreement in a range of disputes
- Manage the mediation process with appropriate control and safety
- Be aware of the impact of their social identity on the dynamics of mediation
- Understand the impact of social identity on conflict
- Understand bullying and harassment
- Work in an anti-discriminatory way and mediate effectively any power imbalances or oppressive behaviour
Trainer assessments
You are continually assessed – no nasty exam – and a summary of how you met the competencies and managed the key learning objectives is included at the end of the course, containing constructive feedback on your strengths as a mediator.