Running a Mediation Service
If you are in charge of a mediation service for any type of mediation, this course will develop the skills you need to develop, manage and monitor your service so that it can demonstrate a return on investment and achieve high levels of success. You will be able to develop and ensure effective mediation practice. And achieve high standards of service delivery and customer satisfaction. By the end of the course you will have:
- Critically analysed mediator codes of conduct; mediation ethics; service standards; and best practice
- Demonstrated how to audit the current level of service delivery of a mediation service
- Understood and demonstrated how to create effective intake and allocation procedures
- Understood and demonstrated how to scope out a potential mediation case and assess its suitability for mediation
- Effectively demonstrated how to manage a gatekeeper role
- Identified the activities associated with mediator support and development and helped draw up a mediation development programme
- Established effective models of evaluating and quality assuring mediation practice
- Understood how to create a business case for mediation, and plan for a good level of return on investment
- Understood and demonstrated how to design a communication and awareness raising strategy for mediation
- Considered how to implement a mediation-specific equality and diversity policy.
Download information about your learning experience
12-13 February 2012, Birmingham. This course is also available to run in house