Short mediation training programmes

When you embed mediation into your organisation through short mediation training programmes, you have the options of:

Building mediation awareness and basic mediation skills

Many people need to understand the benefits of using mediation, and learn some key mediation skills, but don’t need to take on the full mediator role.

Shorter courses, especially those which come with management credibility such as the Institute of Leadership and Management (ILM), will get the 50% of managers who don’t understand the benefits of mediation, to change their minds (download recent research into the succes, failure and fragility of mediation by Dr. Paul L. Latreille, Swansea University).

These short courses raise understanding and bring people on board with your mediation initiative. You will see a dramatic increase in the proper use of mediation, and help change your culture towards one that expects people to take an assertive, win-win approach.

Your employees will learn:

  • What mediation is – and what it is not
  • The different models of mediation and when to use them
  • How to set up an internal mediation service to make mediation available using your own employees
  • When to use mediation to get people back to effective working
  • How to persuade people to try mediation – even the most reluctant
  • How to take a mediation-style approach to meetings

Email CMP or phone 0844 504 8874 to build your employees’ mediation skills

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Mediation for Managers, ILM endorsed training

Managers spend about 30% of their time managing conflict, and most do it without any training at all.  The CIPD makes it clear that managers are key to workplace dispute resolution, and ought to be trained in mediation (download your copy of the CIPD Conflict Management Survey Report, 2011).

This 3-day ILM endorsed programme takes your managers through the role of the mediating manager and teaches them to mediate disputes in their own team confidently and skilfully.

Your managers will learn to:

  • use mediation skills such as active listening, impartiality, conflict facilitation and win/win problem solving
  • manage difficult behaviour assertively, and defuse aggressive behaviour
  • reduce the negative aspects of conflict – the stress, demotivation and divided teams
  • improve communication and understanding between colleagues
  • close difficult issues and create workable ground rules for the future

You take away a copy of Mediation for Managers (NB Books) as your guidebook for applying the skills back at work.

Email CMP or phone 0844 504 8874 to train your managers in mediation

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CPD training programmes for existing mediators

Continuing the professional development of your internal mediator team is vital to the ongoing success of your mediation service. If you have an established in-house mediation service, you are likely to be experiencing an increase in more complex and senior cases which may challenge your mediators’ current skill set.

This series of CPD courses provides your mediators with one-day skills advancement in the areas of:

  • mediating groups in conflict
  • mediating entrenched or senior level conflicts
  • mediation refresher skills
  • coordinating the mediation service
  • mediating conflicts where dicversity is the key factor in the dispute
  • varying the model to suit the requirement
  • working with organisational conflict
  • supervising internal mediators

Programmes and further information are available from CMP

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