Neutral Assessment or ‘Early Neutral Evaluation’ is a diagnostic process that fills the gap between formal investigation and inaction. Its purpose is to untangle situations, assess risks and identify solutions to tricky, messy or unclear situations.
Internal disputes, rivalries and communications breakdowns take place in many workplaces, and when this happens on a team scale, neutral assessment is a useful, often overlooked, option. But it is an effective option for changing the dynamic of a team conflict. By bringing in an objective, external third party to explore the needs, positions and interests of those involved and focus parties on the future, mind-sets can be shifted, solutions can be explored and risk-assessed and a viable way forward developed.
When to use Neutral Assessment
- When people can’t resolve the issues themselves, and look to others for advice and support
- When you know there are problems, but no-one wants to make a formal complaint
- When a team works better without one or two individuals around
- When individuals take sick-leave rather than face working in their team
- When you’re concerned at the risk of escalation
- When you need to bring a situation to an early and constructive close
- When solutions are unclear, or situations complex
We work fast, impartially and confidentially to get the views of all involved, and produce a practical, realistic set of recommendations for how to move things forward constructively. This will include any individual relationships in need of repair, and how to approach this, as well as interventions that will move the team forward, and the risks to mitigate in advance of this activity.
Our Neutral Assessors are skilled in rapidly gaining the trust of the individuals they talk to. Emotionally intelligent, they also have strong questioning and analytical skills that enable them to dig beneath the presenting issues and get to the core of the matter. They are solution-focused, and pragmatic in their recommendations, bringing to bear their considerable experience in the field of conflict resolution.